Grievance Redressal

Last updated: 15 August 2026

In line with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 13 of the Digital Personal Data Protection Act, 2023, Vayuun Technologies (OPC) Private Limited has appointed a Grievance Officer to receive and resolve complaints about Gigora.

Grievance Officer

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Grievance Officer, Vayuun Technologies (OPC) Private Limited
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Email: grievance@vayuuntechnologies.in
Phone: TODO_ADD_PHONE
Hours: Monday to Friday, 10:00 – 18:00 IST

What you can complain about

Content that violates our Community Guidelines or the law
Harassment, impersonation, or misuse of your personal information
A moderation decision you believe was wrong — a rejected gig, a strike, or a suspension
Requests about your personal data under the DPDP Act (access, correction, erasure, nomination)
Anything else about how Gigora is operating

How to raise a complaint

Email grievance@vayuuntechnologies.in from your registered college email address.
Include: your name and registered email, what happened, the gig ID / username / screenshot concerned, and what outcome you are seeking.
You will receive a ticket number when we acknowledge your complaint.

Our timelines

Stage	Timeline
Acknowledgement of your complaint	Within 24 hours
Resolution of the complaint	Within 15 days
Removal of content that exposes a person's private area, shows nudity or a sexual act, or is impersonation including morphed images	Within 24 hours of a valid complaint
Action on a valid court order or authorised government notification	Within 36 hours

If you are not satisfied

Data protection matters: you may complain to the Data Protection Board of India after exhausting this process.
Content and intermediary matters: you may approach the Grievance Appellate Committee constituted under Rule 3A of the IT Rules, 2021, at gac.gov.in.
Consumer matters: the National Consumer Helpline (1915) and the consumer grievance portal at consumerhelpline.gov.in remain available.
Cybercrime: report at cybercrime.gov.in or helpline 1930.

Payment disputes. Gigora never holds or transfers money — payment is arranged directly between the two students. We cannot reverse, recover, or refund a payment. We can investigate conduct, apply strikes, and suspend an account, and we will assist a lawful investigation, but the money itself is outside our control. Please agree terms in the in-app chat before you start work.